> This is the Markdown of a Backed Help Centre page, https://admin.backed.giving/help/administrator/applications/troubleshooting-applications.md. Every page is listed at https://admin.backed.giving/help/llms.txt.

> This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.

Labels that name `Application` use your organisation's own term if you've renamed it.

## I can't find an application

**What you see:** The application is not in `All Applications`.

**Why:** You see only the applications your permissions and your organisation's data access rules
allow. A filter or search may also be hiding it.

**What to do:** Select `Clear filters`, then search by title, number or applicant. If it is still
missing, ask an administrator who can edit permissions to check yours.

## There are no actions on an application

**What you see:** `Nothing can be done to this Application right now.`

**Why:** What you can do depends on the application's state and your permissions. A withdrawn
application, for example, can no longer be changed.

**What to do:** Check the application's status on its page. If you expected an action, ask an
administrator to check your permissions.

## An application can't be submitted for the applicant

**What you see:** `This Application has mandatory questions without answers, so it cannot be submitted yet.`

**Why:** A required question has no answer.

**What to do:** Use `Unlock with message` so the applicant can finish it, or `Edit as Admin` to
answer it yourself.

## The applicant can't edit their submitted application

**What you see:** The applicant says the application is locked.

**Why:** A submitted application is locked unless your organisation lets applicants edit until the
round closes, or you unlock it.

**What to do:** Use `Unlock with message` with a deadline in the future, or answer their
`Edit request` with `Allow Editing`.

## The application is waiting with a verifier

**What you see:** The application shows `With the Verifier`.

**Why:** Your organisation sends applications to the applicant's verifier before they reach you.

**What to do:** Wait for the verifier, or select `Submit Application` to send it on without waiting.