> This is the Markdown of a Backed Help Centre page, https://admin.backed.giving/help/administrator/communications/faq-emails.md. Every page is listed at https://admin.backed.giving/help/llms.txt.

> This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.

## How do I stop Backed sending an email?

Switch it `Off` on `Communicate > Email templates`. It stops being sent from the next time it would go. Any in-app
notification for the same event still appears.

## I changed an email and want the original back. How?

Open it with `Edit` and select `Restore defaults`.

## Did an applicant get our email?

Look it up in `Communicate > Email log`. Its status shows whether it was sent, delivered or bounced, and
its status history shows what the mail provider reported.

## Why does an email say `Suppressed (test round)`?

The grant round is a test round and the recipient is not on its tester list, so the email was logged
but not sent.

## How do we turn the weekly digest on or off?

Use the `Send the weekly digest` switch at the top of `Communicate > Email templates`. It is off
until you turn it on. An administrator who doesn't want it can turn it off for themselves under
`Email Preferences`.

## Who is told when an email can't be delivered?

The administrator named under `Undelivered messages` on `Communicate > Email templates`.

## Why does a reminder say `Inactive`?

Every category or round it was limited to has been deleted, so it sends nothing. Edit it to choose
again, or delete it.