> This is the Markdown of a Backed Help Centre page, https://admin.backed.giving/help/administrator/contracts/contract-requests.md. Every page is listed at https://admin.backed.giving/help/llms.txt.

> This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.

A grantee can make a request on their contract, for example to extend a milestone's due date. Each
kind of request has its own form, and you decide each request.

## Set up request types

Request types are set up under `Settings > Contract categories`, in `Request types`, while the
Contracts module is on.

1. Select `Add request type`.
2. Give it a name, choose its form, choose what happens when a request is approved, and set the
   window it is open for (or leave it always open).
3. Save it.

The list shows each type's form, its window (`Open now` or `Closed`) and what happens when it is
approved. `Archive` a type to stop new requests; `Restore` brings it back.

`Change of bank details` is built in to every organisation and marked `Built in`. It cannot be
edited or archived. Approving one does not change the account straight away: it opens a
[field review](field-reviews.md) of the new account, even if field reviews are otherwise off, and
the contract keeps paying the account on file until that review is approved. The request shows only
the last digits of the new account number, never the full number.

## Decide a request

A contract's own requests are listed on its `Requests` tab, and every request on the `All requests`
page linked from there. Each shows its `Type`, when it was `Submitted`, its `Status`, its
`Accounting` sync and its `Reviewer`. On `All requests` the sync shows under the status.

1. Select `Open` on a request.
2. Read the request, the contract amount, any milestone it is about, and each submitted version.
   Versions cannot be edited.
3. Under `Decision`, choose:
   - `Approve`. For a request that moves dates, you can set a `New contract end date`, or leave it
     blank to move the due dates only.
   - `Decline`, with a `Reason for declining` the applicant is sent.
   - `Request more information`.
4. Select `Confirm decision`.

If the amount requested is above your Milestone Approval Limit, select `Request Reviewer` and hand it
to an administrator whose limit covers it. A request that names a milestone already paid cannot be
approved.

## Accounting sync

When you approve a change of contact, or a change of bank details once its review is approved, Backed
writes the change to your connected accounting system. The request's `Accounting` shows where that
stands:

- `Sync pending`: the change is on its way to the accounting system.
- `Synced`, with the date and time it was written.
- `Failed`, with the error your accounting system gave. The change stays in place in Backed. Under
  Xero or MYOB, your sync-error address is also emailed. Fix the cause in the accounting system,
  then select `Retry sync` to try again. `Retry sync` needs permission to decide requests.
- `Not synced: no accounting system connected`: nothing was sent because no accounting system was
  connected when the request was approved.
- `Awaiting bank review`, for an approved change of bank details whose account review is still open
  or was declined. A declined review stores nothing.

A request with nothing to write to the accounting system, such as an extension, shows nothing here.

## See also

- [A contract](a-contract.md)