> This is the Markdown of a Backed Help Centre page, https://admin.backed.giving/help/administrator/users/faq-users.md. Every page is listed at https://admin.backed.giving/help/llms.txt.

> This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.

## Why can't I see a menu item or a page another administrator sees?

Each administrator holds their own access permissions, and Backed shows only the menus and pages
those permissions open. Open the `My access` tab of `Your account` to see yours, and ask an
administrator with `Can edit Permissions` to change them. See
[Administrators and permissions](administrators-and-permissions.md).

## What is the difference between `People > Administrators` and `Team`?

`People > Administrators` is the administrators' own list, with their permissions, signature and activity.
`Team` lists every member of your organisation in any role, with the invitations and join requests.
See [Your team](your-team.md).

## Someone didn't get their invitation. What do I do?

Go to `People > Invitations`, find the invitation and select `Resend`. If it has expired, send a new
one. You can also send the invitation by `Text message` instead of `Email`.

## What does `Unconfirmed` next to an email address mean?

The person has not confirmed that email address yet. Emails are still sent to it.

## An administrator has left. Should I disable or delete them?

`Disable` stops them signing in and keeps their permissions, so you can `Enable` them again later.
`Delete` removes them from your organisation; their account and the records they worked on are
kept.

## Someone lost the phone they use for two-step verification. How do they get back in?

An administrator selects `Reset two-factor` on their row on the `Team` page and gives a reason.
Their two-factor authentication is turned off and they set it up again when they next sign in.

## Does the `Role` on an administrator's details change what they can do?

No. The role is their title in your organisation, such as Grants Manager. Their access permissions
decide what they can do.