> This is the Markdown of a Backed Help Centre page, https://admin.backed.giving/help/applicant/applicant-home.md. Every page is listed at https://admin.backed.giving/help/llms.txt.

> This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.

The Applicant Portal is where you apply for an organisation's grants and manage what follows. It
opens on your `Dashboard` once your registration is approved.

Labels that name `Grant`, `Application`, `Milestone` and `Contract` use your organisation's own
term if you've renamed it.

## The menu

The menu on the left shows the parts of the portal the organisation uses:

- `Dashboard` — this page.
- `Grants` — the grants open to you, on the `Dashboard`.
- `Applications` — every application you've started or submitted.
- `Milestones` and `Contracts` — after you've been funded. See [Contracts](contracts.md) and
  [Milestones](milestones.md).
- `My projects` and `Delegates` — quarterly reporting. See
  [Quarterly returns](quarterly-returns.md).
- `Shared Assessments` — assessments an organisation has shared with you, once it shares one. See
  [Shared assessments](shared-assessments.md).
- `Manage Members` — the people who act for your organisation with you. See
  [Your organisation's members](your-organisation-members.md).

Your name, at the foot of the menu on a computer, or at the top of the page on a phone or tablet, opens `My profile`: your email preferences and signature. See
[Your profile](your-profile.md).

At the top, `Applying on behalf of` names the organisation or person you're acting for. If you act
for more than one, choose another under `Switch organisation` and select `Switch`.

## Your dashboard

From top to bottom:

- **`My Tasks`**: what the organisation is waiting on from you, such as a request for more
  information, each with a button that takes you there.
- **`Grants`**: the grants open to you. Use `Search Grants` and `Sort` (`Closing date` or `Name`),
  and `Pin` a grant to keep it at the top. On a phone or tablet `Pin` is always on the card; on a
  larger screen it appears when you point at the card or tab into it, and stays on a pinned card.
  Each card shows whether it is `Open`, `Closed` or `Opening soon` and when it closes. Select
  `View Grant` to read its Landing Page, or `Apply for this Grant` to start. If the grant allows
  it and you've applied before, you can start from a copy of a previous application; see
  [Applying for a grant](applying-for-a-grant.md). A grant that belongs to one of the
  organisation's programs can show that program's logo beside its name, and the grant's Landing
  Page, form and your application's own pages carry the program's logo and colours. Everything
  else in the portal keeps the organisation's branding.
- **`My Applications`**: your applications, the organisation you're acting for first. Select
  `View all` to open the full list.

## Your applications

`Applications` lists every application you can see, with its status:

| Status | Meaning |
| --- | --- |
| `Started` | You've started it and not submitted it yet. |
| `Submitted` | You've submitted it. |
| `More information requested` | The organisation has asked you for more information. |
| `Pending your review` | Something is waiting for you, such as a Letter of Offer. |
| `Approved` | The application was funded. |
| `Declined` | The application was not funded, or you declined the offer. |
| `Withdrawn` | You withdrew it. |

Each row offers `View`, and while you can still change it, `Edit Application`. A started
application can be deleted with `Delete`. `Download PDF` makes a PDF of the application as it is
now, at any status. A draft's PDF is marked `Draft — not submitted` on every page.

On an application you own, the row's menu also offers `Manage Collaborators` while the grant
allows collaborators: see [Collaborating on an application](collaborating.md).

Once you've submitted, a grant with a decision date shows it under the status, for example
`Decision expected by 14 March 2027`, here and in `My Applications` on your `Dashboard`. If the
date passes before you hear, it reads `Decision expected by 14 March 2027 – taking longer than
expected`. The line goes once a decision is made.

## Notices at the top of the page

The Backed team sometimes posts a notice at the top of every page, such as `Planned maintenance`
with the times the System will be read-only or unavailable. Select the ✕ beside it once you have
read it: it stays gone for you, and only a new notice shows again.

## Getting help

Select `Support` at the bottom right of any page. `Get help` shows your organisation's own support
email address first: ask them about their grants and your applications. Below it is Backed's
support, for help with the Portal itself, such as signing in or a page that isn't working. We
answer by email, Monday to Friday, 9 am to 5 pm Sydney time. On a phone, `Get help` fills the
screen: select `Close support` at its top to go back to the page.

To write to Backed support, enter a `Subject` and your `Message` under `Message support` and select
`Send message`. We email you a copy, and your message is listed under `Your messages`. Our reply
appears under it there, marked `Support`, and we email it to you too. You can send a message at
any time, even outside our hours.

If your organisation has turned it on, a support footer at the bottom of every page shows its
contact details. On a phone, select `More` to read all of it.

## See also

- [Registering](registering.md)
- [Applying for a grant](applying-for-a-grant.md)
- [After you submit](after-you-submit.md)
- [Collaborating on an application](collaborating.md)