> This is the Markdown of a Backed Help Centre page, https://admin.backed.giving/help/integrations/integration-logs.md. Every page is listed at https://admin.backed.giving/help/llms.txt.

> This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.

`Integration logs` is a read-only record of what your connected integrations have sent and
received. Find it under `Settings > Profile and terms`, on the `Integration logs` tab.

## Before you start

You need the `Can access Organisation settings` permission and the permission to manage
integrations.

## Read the log

Every exchange is listed, whether it succeeded or failed: each post, each connection, test and
disconnection, each attempt to create or update a bill, each nightly payment check and each
register lookup. Each entry shows:

- `When` — the date and time.
- `Integration` — `Slack`, `Xero`, `QuickBooks`, `MYOB`, `Registers`, `Microsoft Teams`,
  `FundraiserOne` or `Accredo`.
- `Event` — what happened, such as `Bill sync`, `Payment pull`, `Test connection` or `Slack post`.
- `Direction` — `Sent` or `Received`.
- `Outcome` — `Succeeded` or `Failed`.
- `Summary` — what was exchanged, in a sentence.

The newest entries come first. Select `Show older entries` to see more.

Until an integration is connected and starts exchanging data, the page says
`No integration activity yet`.

## See an entry's details

Select `Show details` on an entry to see:

- `Trigger` — what caused it: `A record changed` (such as a milestone being approved),
  `An Administrator`, `A retry` or `Scheduled`.
- `Attempt` — which try this was. A bill that failed and was retried shows each attempt as its own
  entry.
- `External reference` — the other system's reference, such as the bill number in Xero.
- `Record` — the record the entry was about, named by its number in your Organisation's words: a
  milestone, a payment, an applicant, a verifier or a payment batch. A milestone, an applicant, a
  verifier and a payment batch link to their pages. An entry about no one record shows `–`.
- `Error` — what the other system said when the exchange failed.
- `Recorded` — the other facts kept with the entry, such as how many files were attached.

A FundraiserOne contact sync names the applicant or verifier it sent. When a sync fails and
Backed retries it, the log keeps both: a `Failed` entry, then a `Succeeded` one, each with the same
`Record`. Select `FundraiserOne` under `Integration` to see only those entries.

Select `Hide details` to close it again. A milestone's `History` also lists each bill sync as
`Milestone synchronised`, with the bill number.

## Filter the log

Narrow the list with the filters above it:

- `Integration` — one integration, or `All integrations`.
- `Outcome` — `Succeeded`, `Failed`, or `All outcomes`.
- `From` and `To` — the first and last day to show. `To` includes the whole of that day; it can't
  be before `From`.

Select `Clear filters` to see every entry again.

## What the log never holds

Entries can't be edited or deleted, by anyone. They never hold a password, a sign-in token, an
API key, a webhook address or a bank account number: Backed leaves those out when it writes each
entry.

## Connect an integration

Integrations are connected under `Settings > Profile and terms`: Slack, Microsoft Teams, Xero,
QuickBooks Online and MYOB each in a section of their own. See
[Integrations home](integrations-home.md).

## See also

- [Integrations home](integrations-home.md)
- [Xero](xero.md), [QuickBooks Online](quickbooks.md) and [MYOB](myob.md)
- [Organisation settings](../administrator/organisation/organisation-settings.md)