> This is the Markdown of a Backed Help Centre page, https://admin.backed.giving/help/news/2026/2026-10-29-help-centre-and-tours.md. Every page is listed at https://admin.backed.giving/help/llms.txt.

## The Help Centre is live

The Help Centre is published at admin.backed.giving/help. It needs no
sign-in. It has four collections: Administrator, Assessor, Applicant and Integrations. Every article shows when it was
last updated and links to related articles. Search ranks a match in a title above a match in the body, and a search
with no result offers the support address.

Each page carries `Was this helpful?`. Your yes or no reaches the product team; nothing else is stored.

Every page in the Administrator portal and in the Applicant and Assessor portals now shows a `Help` control in its
header. It opens the article for the page you are on in a new tab. `Help Centre` in your account menu opens your
role's collection, and the website footer links the Help Centre too.

Each article has a plain-text twin for machines: add `.md` to its address. `/help/llms.txt` lists every page.

## Sixteen guided tours

`Take a tour` in your account menu now lists the tours for the screens you can reach. An administrator sees up to
thirteen: getting around, rounds, templates, applications, assessment rounds, assessments and conflicts, decisions,
contracts, milestones, payments, users and team, organisation settings, and reports and exports. An applicant has two,
registering and applying and what happens after you submit. An assessor has one, assessing an application.

A tour you have not taken starts by itself the first time you open your dashboard. Close it and it waits in
`Take a tour`; leave it part-way and it resumes where you left it, on any device.

Tours only list the screens your permissions reach, and a tour for a module your Organisation has not turned on does not
appear.