> This is the Markdown of a Backed Help Centre page, https://admin.backed.giving/help/news/2026/2026-11-08-refunds-holds-and-void-and-reissue.md. Every page is listed at https://admin.backed.giving/help/llms.txt.

## What's new

- **Refunds.** A paid payment's row, on its batch's page or its milestone's page, offers
  `Record refund` with the amount, date, method, reference and note. A refund is received at once
  and lowers what the milestone, the application and the fund have paid. Turn on `Expected` for money
  promised but not yet in; it changes no total until you select `Mark received`. See
  [Record a refund](/administrator/payments/refunds-and-corrections#record-a-refund).
- **Overpaid.** A milestone or application paid more than its amount shows `Overpaid` with the
  amount, until the excess is refunded.
- **Repayment requests.** `Request repayment` on a contract's or application's page asks the grantee
  for money back with a reason and due date. Their applicants get the `Repayment requested` email
  with a remittance reference to quote, and the `Repayments` panel tracks it through `Requested`,
  `Part received`, `Received` or `Waived`. See
  [Ask a grantee to repay](/administrator/payments/refunds-and-corrections#ask-a-grantee-to-repay).
- **Tranche holds.** `Hold` on a milestone's `Payments` section keeps it out of `Add Milestones`, out
  of bank files and out of an approved batch until you select `Release`. `Held tranches`, beside the
  list on `Award and pay > Payments`, lists every hold. See
  [Hold a tranche](/administrator/payments/refunds-and-corrections#hold-a-tranche).
- **Void and reissue.** When the bank sends a paid payment back, `Void and reissue` marks it
  `Voided` with a reason and creates a replacement in a new `Draft` batch, the two linked. See
  [Void and reissue a returned payment](/administrator/payments/refunds-and-corrections#void-and-reissue-a-returned-payment).
- **Accounting systems.** A refund or void of a payment already sent to your accounting system adds
  `Needs accounting adjustment` to `Integration logs`, so you can adjust the bill by hand.