> This is the Markdown of a Backed Help Centre page, https://admin.backed.giving/help/news/2026/2026-11-09-support-replies-in-the-panel.md. Every page is listed at https://admin.backed.giving/help/llms.txt.

## What's new

- **Our replies appear in Get help.** `Get help` now has `Your messages`: each message you have
  sent with `Message support`, with the subject, the page you sent it from and the time. When
  Backed support replies, the reply appears under your message, marked `Support`, and we still
  email it to you. The panel checks for a reply every 30 seconds while it is open, so you can
  leave it open and keep working. You can send a message at any time: outside our hours the panel
  says so, takes your message and lists it, and the reply follows on the next business day. See
  [Getting help](/administrator/getting-started/getting-help).