Troubleshooting applications

Labels that name Application use your organisation's own term if you've renamed it.

I can't find an application

What you see: The application is not in All Applications.

Why: You see only the applications your permissions and your organisation's data access rules allow. A filter or search may also be hiding it.

What to do: Select Clear filters, then search by title, number or applicant. If it is still missing, ask an administrator who can edit permissions to check yours.

There are no actions on an application

What you see: Nothing can be done to this Application right now.

Why: What you can do depends on the application's state and your permissions. A withdrawn application, for example, can no longer be changed.

What to do: Check the application's status on its page. If you expected an action, ask an administrator to check your permissions.

An application can't be submitted for the applicant

What you see: This Application has mandatory questions without answers, so it cannot be submitted yet.

Why: A required question has no answer.

What to do: Use Unlock with message so the applicant can finish it, or Edit as Admin to answer it yourself.

The applicant can't edit their submitted application

What you see: The applicant says the application is locked.

Why: A submitted application is locked unless your organisation lets applicants edit until the round closes, or you unlock it.

What to do: Use Unlock with message with a deadline in the future, or answer their Edit request with Allow Editing.

The application is waiting with a verifier

What you see: The application shows With the Verifier.

Why: Your organisation sends applications to the applicant's verifier before they reach you.

What to do: Wait for the verifier, or select Submit Application to send it on without waiting.