Frequently asked questions about payments
Short answers about the Payments menu, payment batches and deleting a batch.
Last updated
Why can't I see the Payments menu?
Payments appears only when it is turned on for your organisation, and you need the Can access Payments permission. Ask an administrator who manages permissions.
Why can't I delete a batch?
An Approved or Paid batch can't be deleted. Only a Draft batch, or one Sent for Review, can
be. You also need access to every payment in the batch.
What happens to the milestones in a deleted batch?
Their payments are deleted with the batch, and the milestones can be added to another batch.
Why is a batch missing from the list?
A batch is listed only when you can see its payments. A new, empty batch is listed for the person who created it and for administrators with access to every payment.
This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.
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