Frequently asked questions about registrations

What does Unclaimed mean on an applicant?

The applicant was added or imported by an administrator, and the person who acts for it has not signed in yet. Invite them from the Entity Users tab with Resend Invitation Email or Generate Invitation Link.

Can I change the template a registration type uses?

No. A registration type keeps its template for life. Create a new registration type with the new template instead.

Why can't the applicant apply yet?

If the registration type is reviewed, an administrator must approve the registration first. Open it from Registrations to review on the Dashboard and select Approve. See Applicants.

How do I ask an applicant to fix part of their registration?

On the registration, tick each answer that must change, add a note, write a message and select Request resubmission.

An applicant registered twice. What do I do?

Move the duplicate's records to the right applicant with Transfer Records, then delete the duplicate. See Transferring applicant records.