Integration logs

Integration logs is a read-only record of what your connected integrations have sent and received. Find it under Settings > Profile and terms, on the Integration logs tab.

Before you start

You need the Can access Organisation settings permission and the permission to manage integrations.

Read the log

Every exchange is listed, whether it succeeded or failed: each post, each connection, test and disconnection, each attempt to create or update a bill, each nightly payment check and each register lookup. Each entry shows:

When — the date and time.
Integration — Slack, Xero, QuickBooks, MYOB, Registers, Microsoft Teams, FundraiserOne or Accredo.
Event — what happened, such as Bill sync, Payment pull, Test connection or Slack post.
Direction — Sent or Received.
Outcome — Succeeded or Failed.
Summary — what was exchanged, in a sentence.

The newest entries come first. Select Show older entries to see more.

Until an integration is connected and starts exchanging data, the page says No integration activity yet.

See an entry's details

Select Show details on an entry to see:

Trigger — what caused it: A record changed (such as a milestone being approved), An Administrator, A retry or Scheduled.
Attempt — which try this was. A bill that failed and was retried shows each attempt as its own entry.
External reference — the other system's reference, such as the bill number in Xero.
Record — the record the entry was about, named by its number in your Organisation's words: a milestone, a payment, an applicant, a verifier or a payment batch. A milestone, an applicant, a verifier and a payment batch link to their pages. An entry about no one record shows –.
Error — what the other system said when the exchange failed.
Recorded — the other facts kept with the entry, such as how many files were attached.

A FundraiserOne contact sync names the applicant or verifier it sent. When a sync fails and Backed retries it, the log keeps both: a Failed entry, then a Succeeded one, each with the same Record. Select FundraiserOne under Integration to see only those entries.

Select Hide details to close it again. A milestone's History also lists each bill sync as Milestone synchronised, with the bill number.

Filter the log

Narrow the list with the filters above it:

Integration — one integration, or All integrations.
Outcome — Succeeded, Failed, or All outcomes.
From and To — the first and last day to show. To includes the whole of that day; it can't be before From.

Select Clear filters to see every entry again.

What the log never holds

Entries can't be edited or deleted, by anyone. They never hold a password, a sign-in token, an API key, a webhook address or a bank account number: Backed leaves those out when it writes each entry.

Connect an integration

Integrations are connected under Settings > Profile and terms: Slack, Microsoft Teams, Xero, QuickBooks Online and MYOB each in a section of their own. See Integrations home.