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BackedHelp Centre

Email logs

See every email Backed has sent for your organisation, what was in it and what became of it.

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Communicate > Email log lists every email Backed has sent on your organisation's behalf. An email appears the moment the product sends it; nothing is written by hand.

Find an email

Search the address, the subject and the message, and filter by date range, status or the related record. If nothing matches, widen the date range or clear the filters.

Each email shows the address it was sent from under its subject, such as From "Riverbend Foundation" <grants@mail.riverbend.org.au>. While your organisation has no verified sending domain, emails are sent from Backed's address under your organisation's name. Emails sent before Backed recorded the from-address show none.

To find the emails about an application's milestones, search its Application Number. Each milestone email names its milestone under its subject, linked to the milestone's page, and the Application Number it belongs to.

Find the email a reference points to

When you report a problem, a support reply may quote a Reference for the action that went wrong. Paste it into Reference to see the emails that action sent, such as an invitation or a submission receipt. A reference matches exactly. Emails sent on a schedule, such as reminders, are not linked to a reference.

Each email has a status:

  • Queued, Sent or Delivered.
  • Bounced: the address could not receive it.
  • Suppressed (test round): not sent, because the recipient is not on the test round's tester list.
  • Captured — not sent: written in a sandbox, which never sends email. Open it to read the message as it would have gone out.

Open an email

Select an email to see:

  • The message as it was sent. Remote images are not loaded until you select Load images, because loading them tells the sending service that the email has been opened.
  • Status history: when it was handed to the mail provider, delivered, bounced or reported as spam.
  • Sent to, Sent from, What sent it (the email template or the reminder) and the Related record.

The links in these emails are unique to the person they were sent to. Treat what you read as theirs, and never forward it. A stored copy of an email with a one-time link has the link removed.

An email that carries a password reset, sign-in or invitation link shows a warning when you open it: the link was unique to its recipient and must not be shared. Other emails show no warning.

See also

This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.