Frequently asked questions about users

Why can't I see a menu item or a page another administrator sees?

Each administrator holds their own access permissions, and Backed shows only the menus and pages those permissions open. Open the My access tab of Your account to see yours, and ask an administrator with Can edit Permissions to change them. See Administrators and permissions.

What is the difference between People > Administrators and Team?

People > Administrators is the administrators' own list, with their permissions, signature and activity. Team lists every member of your organisation in any role, with the invitations and join requests. See Your team.

Someone didn't get their invitation. What do I do?

Go to People > Invitations, find the invitation and select Resend. If it has expired, send a new one. You can also send the invitation by Text message instead of Email.

What does Unconfirmed next to an email address mean?

The person has not confirmed that email address yet. Emails are still sent to it.

An administrator has left. Should I disable or delete them?

Disable stops them signing in and keeps their permissions, so you can Enable them again later. Delete removes them from your organisation; their account and the records they worked on are kept.

Someone lost the phone they use for two-step verification. How do they get back in?

An administrator selects Reset two-factor on their row on the Team page and gives a reason. Their two-factor authentication is turned off and they set it up again when they next sign in.

Does the Role on an administrator's details change what they can do?

No. The role is their title in your organisation, such as Grants Manager. Their access permissions decide what they can do.