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Replies from support now show in the support panel - Product News

Get help now lists the messages you have sent to Backed support, and our reply appears under yours when it arrives.

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What's new

  • Our replies appear in Get help. Get help now has Your messages: each message you have sent with Message support, with the subject, the page you sent it from and the time. When Backed support replies, the reply appears under your message, marked Support, and we still email it to you. The panel checks for a reply every 30 seconds while it is open, so you can leave it open and keep working. You can send a message at any time: outside our hours the panel says so, takes your message and lists it, and the reply follows on the next business day. See Getting help.