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An application's communications

See every email, unemailed letter and conversation message about one application, newest first, and its reply address.

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The Communications tab on an application's page lists what has been sent about that application, newest first. Application is your organisation's own term if you've renamed it.

What the tab lists

Open the application and select the Communications tab. Each row shows its kind (Email, Letter or Message), when it was sent, what sent it, who it went to and what it said.

  • Emails about the application and the records that belong to it: its submission, its decision letters, its milestones, contracts, payments and the requests and conditions on it. The row names the email that sent it, such as Application submitted, or Automation: <rule> when an automation sent it, then To <address> and its delivery status, such as Delivered or Bounced. Select Show content to read the email as it was sent, and Hide content to close it.
  • Letters that no email went out for. This is usually a letter sent with nobody ticked in Notify and no email field set to receive decisions. The row is marked Not emailed. If you can also see Funding Decisions, select View letter to open the letter's PDF. A letter that was emailed shows as its emails instead, so it is never listed twice.
  • Messages in the application's conversation and its contracts' conversations. The row shows From <name>, their side (Applicant, Administrators or the verifier) and To the sides it was addressed to.

Fifty rows show at a time. Select Show older to add the next fifty.

The tab doesn't list emails to assessors (assessments, conflict of interest declarations), internal comment emails, conversation notification emails or SMS. For those, see Email logs.

Who sees it

Anyone who can open the application's page sees the tab. Each row is checked against your data access rules for the application's funding round: if your rules don't reach a record type, such as contracts or payments, its emails are left out. You don't need access to Settings > Email Logs.

Nothing here can be changed

The tab is a record of what was sent. No row can be edited, deleted or sent again, and the tab says so: Entries are a record of what was sent. They can't be changed or deleted.

The reply address

The Reply address card sits at the top of the tab. It moved here from Details. It shows the application's own address for replies to conversation emails, with Copy and, if you can post in the conversation, Reset address. The card appears only when conversations are turned on for your organisation and you can read the application's conversation. See Replies by email and the inbound quarantine.

See also

This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.