Frequently asked questions about emails
Short answers about the emails Backed sends, turning them off, reminders and email logs.
Last updated
How do I stop Backed sending an email?
Switch it Off on Communicate > Email templates. It stops being sent from the next time it would go. Any in-app
notification for the same event still appears.
I changed an email and want the original back. How?
Open it with Edit and select Restore defaults.
Did an applicant get our email?
Look it up in Communicate > Email log. Its status shows whether it was sent, delivered or bounced, and
its status history shows what the mail provider reported.
Why does an email say Suppressed (test round)?
The grant round is a test round and the recipient is not on its tester list, so the email was logged but not sent.
How do we turn the weekly digest on or off?
Use the Send the weekly digest switch at the top of Communicate > Email templates. It is off
until you turn it on. An administrator who doesn't want it can turn it off for themselves under
Email Preferences.
Who is told when an email can't be delivered?
The administrator named under Undelivered messages on Communicate > Email templates.
Why does a reminder say Inactive?
Every category or round it was limited to has been deleted, so it sends nothing. Edit it to choose again, or delete it.
This page uses Backed's default terms, such as Funding Round and Application Template. An organisation may rename them, so read each as your organisation's own term if you've renamed it.
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